Shipping Policy
Thank you for supporting Willy Wax! We are a small, family-owned business and every order is carefully packed and shipped with love.
Processing Times
Orders are typically processed and shipped within 2–5 business days. During holidays, special promotions, or periods of high demand, processing times may be slightly longer. We will do our best to keep you updated if there are any significant delays.
Shipping Rates & Delivery
Shipping costs are calculated at checkout based on the size and weight of your order and the shipping destination. We currently ship orders within the United States.
Once your order has shipped, you will receive tracking information when available. Willy Wax is not responsible for carrier delays once a package has been shipped.
Warm Weather Shipping ☀️
Because Willy Wax is a handmade product made with natural ingredients, it can soften or melt when exposed to high temperatures.
During warmer months, packages may be exposed to extreme heat while sitting in delivery vehicles, mailboxes, or on doorsteps. While we carefully package every order, Willy Wax cannot guarantee that the wax will arrive completely firm during periods of extreme heat.
If your wax arrives soft or melted, don’t worry! Simply place the closed tin in a cool place or refrigerator until it firms back up. This will not affect the performance of the wax.
Lost, Stolen, or Damaged Packages
Once an order has been delivered to the address provided at checkout, Willy Wax is not responsible for packages that are lost or stolen. If your package appears to be lost or damaged during transit, please contact us and we will do our best to assist you.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. Willy Wax is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error before your order ships, contact us as soon as possible and we will do our best to correct it.
Order Changes & Cancellations
If you need to make a change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
Questions?
We’re always happy to help!📧 willywaxhockey@gmail.com
Shipping Multiple Tins:
We offer combined shipping on multiple tins whenever possible. Your shipping cost will be calculated at checkout based on the total weight and destination.