Refund and Return Policy

We want you to love your Willy Wax! If you are not completely satisfied with your purchase, please contact us and we will do our best to make it right.

Returns

We accept returns on unused and unopened Willy Wax products within 30 days of delivery. Items must be in their original condition and packaging.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or the wrong product was sent.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at willywaxhockey@gmail.com. Please include your order number and photos of the product and packaging so we can determine the best way to resolve the issue.

Depending on the situation, we may offer a replacement, store credit, or refund.

Melted or Softened Wax

Willy Wax is made with natural ingredients and may soften or melt when exposed to high temperatures during shipping. Softened or melted wax is not considered defective. If your wax arrives soft, allow it to cool at room temperature or place the closed tin in a cool location until it firms back up.

Non-Returnable Items

For hygiene and product-safety reasons, opened or used wax products are not eligible for return or refund, unless the product is defective or we sent you the wrong item.

Custom or personalized orders may also be non-refundable unless they arrive damaged or there is an error on our part.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method.

Please allow your payment provider or bank additional time to process the refund.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We can only cancel orders that have not yet been processed or shipped.

Questions about a return or refund? We’re happy to help!

Willy Wax📧 willywaxhockey@gmail.com